Thank you for choosing SoVous
Thank you for choosing SoVous
We realize that you have a choice in medical providers and are pleased that you have chosen to seek care with us. The staff at SoVous strives to exceed expectations in care and service in order to make your experience with us as comfortable and stress-free as possible. Our goal is to provide quality care in a timely manner. In order to do so we have implemented an appointment/cancellation policy. The policy enables us to better utilize available appointments for our patients in need of care. Please feel free to contact our office if you have any questions regarding our policies.
Our office is available Monday through Friday, 9:00am to 5:00pm, and may be reached at (212) 575-1457. Our Clinicians are available after hours for emergencies only by calling our phone number and leaving a message with our service. Your call will be returned by the person responsible for call that day. If you need an appointment, prescription refill or test results, please call during regular business hours.
SoVous is committed to providing quality care to our patients. To ensure timely continued care, we encourage patients to schedule appointments in advance of follow-up due dates. When calling for an appointment, please provide your name, telephone number, reason for visit, as well as any updated contact information. We strive to schedule appointments appropriately, however, emergencies can and do occur. We strive to give all of our patients the time that they require. For this reason, we kindly request your patience and understanding should a delay or rescheduling become necessary on your appointment date. To ensure quality care, SoVous does not treat patients we have not evaluated (i.e., we will not call in prescriptions or offer medical advice for patients prior to their initial visit). Follow-up may be required after a treatment or testing has been completed so that results may be reviewed together and an effective and appropriate plan for your care can be determined.
All appointments must be confirmed within two (2) business days of receiving the confirmation request. If an appointment is not confirmed, it is subject to cancellation. For example, Monday appointments must be confirmed by the preceding Thursday, and Tuesday appointments must be confirmed by the preceding Friday to avoid cancellation.
Confirmation communications may be sent via call, text, or email. Our system automatically sends the first reminder one (1) week prior to your appointment to the method of communication you selected (email or text). If you opt out of receiving email and text reminders, it is still your responsibility to call our office and confirm your appointment within two (2) business days of receiving the reminder. Prior to canceling an unconfirmed appointment, our office will make one manual confirmation attempt.
In order to be respectful of the medical needs of our patients, please be courteous and call SoVous promptly if you are unable to attend an appointment. This time will be reallocated to someone on our waitlist. If it is necessary to cancel your scheduled appointment, we require that you call at least two (2) business days in advance. Appointments are in high demand, and your early cancellation allows another person to have access to timely medical care.
Please note: Monday appointments must be cancelled by the preceding Thursday, and Tuesday appointments must be cancelled by the preceding Friday in order to avoid cancellation fees.
A “no-show” is defined as:
No-shows inconvenience other patients and disrupt clinic operations. A failure to present for a scheduled appointment will be recorded in your medical record as a “no-show.” An administrative fee of $200.00 will be billed to your account. You will be sent a letter notifying you of the missed appointment and the associated fee, and a copy will be placed in your medical record.
Three (3) “no-shows” within one (1) calendar year will result in a temporary suspension of services. To reinstate services, you must meet with your provider within 30 days of the third no-show letter to review your situation. If you do not schedule this appointment within 30 days, your patient status will be considered terminated.
Please note: No-show charges are the patient’s responsibility and are not covered by insurance.
SoVous offers cosmetic procedures that are not covered under insurance. Some flex spending accounts can be used. Please check with your provider. Occasionally, a procedure will be performed that can be submitted under your insurance. SoVous is happy to provide you with accurate procedure information and a receipt of services for you to self-submit for reimbursement. SoVous is not responsible for failed reimbursement claims or for submitting claims on your behalf. If you have specific questions regarding your insurance and reimbursements, please contact them directly.
SoVous accepts cash, personal checks, Care Credit, MasterCard, Discover, Visa and American Express. Checks can be made out to Soignez-Vous Management Company, LLC. It is the policy of SoVous to make all reasonable attempts to collect outstanding balances should they accrue, including, convenient payment arrangements. Following these attempts, accounts in poor standing will be outsourced to a third party for the purpose of collection.
All services that have been rendered are non-refundable under any circumstance. All package purchases are also non-refundable. However, at SoVous’ sole discretion, exceptions may be made only if the package was purchased within the same calendar year. In such cases, any approved refund will be issued as service credit only, valid for use within one (1) year of the original purchase date. The credited amount will be calculated after deducting the full, non-discounted cost of any treatments already completed from the original package price.
Retail items may be returned or exchanged within seven (7) days of purchase, provided they are unopened, unused, and in original packaging. We reserve the right to deny any return or exchange that does not meet these criteria.
All sale items, gift cards, deposits, and shipping fees are final sale and non-refundable.
We understand that at times, various forms or letters may be required to assist you with your healthcare needs. The staff at SoVous will be happy to complete forms and write medical letters as necessary upon your request. However, because this can be time consuming, please allow 7-10 days for completion of requested forms/letters.
Per HIPAA guidelines and upon written request, you have the right to inspect and get copies of your health information (and that of an individual for whom you are a legal guardian). There will be some limited exceptions. If you wish to examine your health information, you will need to complete and submit an appropriate request form. Contact our Privacy Officer for a copy of the Request Form. You may also request access by sending us a letter to the address at the end of this Notice. Once approved, an appointment can be made to review your records. Copies, if requested, will be $1.00 for each page and the staff time charged will be $40 per hour including the time required to locate and copy your health information. If you want the copies mailed to you, postage will also be charged. If you prefer a summary or an explanation of your health information, we will provide it for a fee. Please contact our Privacy Officer for a fee and/or for an explanation of our fee structure. The law allows Medical Offices 30 days to complete requests for records. However, our medical records department puts forth every effort to respond to these requests in a timely manner.
Please inform SoVous of which Pharmacy you use and update us if this should change. Please allow one to two business days for refill requests. We encourage our patients to review their medications prior to their office appointments and to request refills at that time, if needed. Please note that prescription refills are at the discretion of the provider and may require an office visit at our normal fee schedule.
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SoVous is the premier New York City MedSpa for aesthetic and beauty treatments. Refine your look and find your best you with a consultation with our highly-trained aesthetic experts today.
9 E 68th Street, 1C, New York, NY 10065
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