Client Liaison Coordinator
Soignez-Vous New York, NY, USA
Compensation: Hourly - Commensurate on experience
Employment Type: Part-Time or Full-Time
Apply Now: Please email management@sovous.com to submit an application with a copy of your resume & cover letter that includes the answer to the question, "What is your superpower?" or "What is your spirit animal?" Please also include preferred salary range.
Position Summary:
Our boutique style cosmetic dermatology and laser center located on Madison Avenue's Upper East seeks a motivated, organized, Client Liaison Coordinator/medical assistant to be the face of our busy, multi-provider practice. You will perform routine administrative and clinical assignments to keep the medical facility running smoothly. This is a key position as the first line in communication with our clients.
Client Coordination:
- Maintain a professional presence as the first impression for our team - Welcoming visitors, answering the phone, coordinating appointments to ensure a full schedule, and responding to customer inquiries, concerns, and special requests.
- Manage all situational client correspondences. Respond courteously to immediate needs of visitors and callers; establish priorities and maintain productivity while handling multiple deadlines and task assignments.
- Give detailed phone consultations with goal of booking an in-office consult
- Book appointments and follow-ups according to patient's’ needs
- Perform follow-up calls after certain procedures
- Keep an organized flow of schedule; treatment room set-up and turnover, managing patient check-in and check-out, assisting patients to exam rooms, post-treatment instruction and proper skincare review with patients, follow-up calls.
- Be proactive in learning about the products we carry and completing trainings as necessary in order to educate our clients.
- Coordinate and maintain balance between client schedule and training schedule
- Maintain thorough knowledge of skin care product lines carried and services performed within the practice and ability to recommend and sell to clients at level of provider.
- Manage social media accounts on a regular basis and in accordance with brand identity (fb, twitter, instagram, pinterest, etc.).
- Help organize digital marketing and promotional events
Job Requirements:
- A minimum of 1-2 years of administrative and/or customer service experience
- (preferred) A minimum of 1 year experience as a medical assistant/laser tech/aesthetician in plastic surgery, dermatology or medical spa environment
- A passion for the internet, social media, and thorough knowledge of social trends in beauty, wellness and skincare
- Experience and active with a wide range of social media platforms (Facebook, Instagram, Twitter, Snapchat, Pinterest, etc.)
- Familiarity with procedures such as botox, dermal fillers, lasers, peels and sclerotherapy
- Must be adept at promoting products and services
- Must have experience with a booking / appointment scheduling/POS systems
- Must have knowledge of EMR and eRx systems and be able to assist in prescription filling
- Ability to establish and maintain a positive and professional relationship with co-workers, clients and visitors; cultural sensitivity and ability to relate well and effectively in diverse workplace and with a diverse client population
- Ability to organize, efficiently document and routinely update information; ability to apply procedures to work problems and situations.
- Familiarity with current Mac operating systems (as applicable)
- Flexibility in responding courteously to immediate needs of visitors and callers; ability to establish priorities and maintain productivity despite numerous interruptions
- Maintain patient confidentiality in accordance to HIPAA guidelines
Social Media & Marketing Intern
Soignez-Vous New York, NY, USA
Compensation: Hourly - Commensurate on experience
Employment Type: Part-Time
Apply Now: Please email management@sovous.com to submit an application with a copy of your resume & cover letter that includes the answer to the question, "What is your superpower?" or "What is your spirit animal?"
Position Summary:
Our boutique-style cosmetic dermatology and laser center located on Park Avenue's Upper East is in search of a marketing/social media intern to assist in our continued marketing and branding strategies. Our ideal candidate is organized, self-motivated and eager to gain hands-on experience in the field of social media and marketing within a setting that encompasses beauty, wellness and self-improvement. This is a unique role that requires attention to detail and eloquence. The position can evolve into a full-time position for the right candidate.
Responsibilities:
- Create and post content for social media sites
- Content writing/blogging assistance
- Help to coordinate and direct photo/video shoots
- Assist in promotional campaigns and advertisements
- Identify key social influencers/beauty editors to collaborate with
- Assist with our brand ambassador program and some customer inquiries
- Assist in all aspects of day-to-day projects (in house client photography, client follow-up campaigns)
- Design and layout of promotional materials, business cards, etc.
Requirements:
- College student or recent grad majoring in marketing or communications/public relations is preferred
- Graphic design (photoshop or equivalent)
- Proficiency in Microsoft Word / Excel / PowerPoint / Outlook required
- Proficiency in Adobe Acrobat
- Proficiency in Cision and Constant Contact a plus
- Ability to work as part of a team
- A passion for the internet, social media, and thorough knowledge of social trends in beauty, wellness and skincare
- Available to work a minimum 2-3 days a week
- Experience and active with wide range of social media platforms (Facebook, Instagram, Twitter, Snapchat, Pinterest, etc.)
- Excellent writing and oral communication skills
- A high sense of entrepreneurship and initiative
- Ability to identify new opportunities
- A strong sense of creativity
- Outgoing, likes to have fun and good sense of humor
- Ability to multi-task in a fast paced environment
Clinical Intern
Soignez-Vous New York, NY, USA
Compensation: Hourly - Commensurate on experience
Employment Type: Full-Time
Apply Now: Please email management@sovous.com to submit an application with a copy of your resume & cover letter that includes the answer to the question, "What is your superpower?" or "What is your spirit animal?"
Position Summary:
Assists providers and staff by performing administrative and clinical duties, as needed.
Essential Functions:
- Keep an organized flow of schedule
- Treatment room set-up and turnover
- Assisting with patient intake; new patient paperwork, clinical chart review, & photography
- Prepares treatment rooms for patient appointments.
- Cleans treatment rooms following patient appointments.
- Clean and stock treatment room including laying out special equipment or supplies to be used during a patient visit.
- Maintain supplies and equipment for treatments, including sterilization of equipment when applicable.
- Properly disposes of contaminated supplies.
- Assists providers during examination by handing over instruments and materials.
- Assist providers with documentation during consultations and treatments, including but not limited to managing consent forms, pre- and post- treatment instructions.
- Assist with managing social media accounts on a regular basis and in accordance with brand identity (fb, twitter, instagram, pinterest, etc.).
Requirements:
- College student or recent grad majoring in Pre-medicine, Pre-PA, Sciences
- Ability to work as part of a team
- A passion for the internet, social media, and thorough knowledge of social trends in beauty, wellness and skincare
- Available to work a minimum 3 days a week
- Excellent writing and oral communication skills
- Outgoing, likes to have fun and good sense of humor
- Ability to multi-task in a fast paced environment
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