Client Experience Liaison
SoVous New York, NY, USA
Compensation: Hourly - Commensurate on experience
Employment Type: Full-Time
Apply Now: Please email careers@sovous.com to submit an application with a copy of your resume & cover letter that includes the answer to the question, "What is your superpower?" or "What is your spirit animal?"
Position Summary:
Our boutique style cosmetic dermatology and laser center located on Madison Avenue's Upper East is seeking an exceptional, detail-oriented, and service-driven individual to join our team as a Client Experience Liaison. In this highly visible role, you will act as the primary point of contact for patients, ensuring a seamless and personalized experience from initial inquiry to post-treatment follow-up. You will be responsible for managing patient schedules, explaining procedures and aftercare, recommending services, assisting providers during treatments, and delivering concierge-level customer service.
Requirement:
- 3+ years of experience in a high-end, customer service-driven role (luxury retail, hospitality, private clubs, etc.).
- Previous experience in the medical aesthetics or healthcare field is highly preferred.
- Exceptional communication, organizational, and problem-solving skills.
- Demonstrated ability to work in a fast-paced environment while maintaining a calm and professional demeanor.
- Sales experience with a consultative approach is a plus.
- Strong understanding of medical aesthetics treatments and skincare products (or willingness to learn).
- Maintain patient confidentiality in accordance to HIPAA guidelines.
Personal Attributes:
- Warm, Friendly, and Approachable: Must be personable and able to make patients feel comfortable and at ease.
- Problem-Solving: Capable of resolving any customer issues in a professional and efficient manner.
- Proactive: A self-starter who takes initiative and doesn’t wait for things to go wrong to react.
Responsibilities:
- Provide personalized care and attention to patients, ensuring every interaction reflects our brand's commitment to luxury service.
- Explain aesthetic treatments and services in detail, answering questions, and addressing patient concerns.
- Collaborate with providers to prepare for patient appointments, ensuring all necessary information and materials are in place.
- Brief providers on patient interests, preferences, and goals to deliver a tailored experience.
- Personally welcome patients and guide them through their visit with warmth and professionalism.
- Manage and optimize patient schedules to ensure smooth operations and high client satisfaction.
- Offer professional recommendations for skincare and treatments based on individual patient needs.
- Assist providers in the treatment room by preparing the patient, equipment, and ensuring comfort during procedures.
- Follow up with patients after treatments, providing aftercare instructions and ensuring satisfaction.
- Meet sales goals by recommending additional services and products based on patient needs.
Medical Aesthetics Receptionist
SoVous New York, NY, USA
Compensation: Hourly - Commensurate on experience
Employment Type: Full-Time
Apply Now: Please email careers@sovous.com to submit an application with a copy of your resume & cover letter that includes the answer to the question, "What is your superpower?" or "What is your spirit animal?".
Position Summary:
Our boutique cosmetic dermatology and laser center, located on Madison Avenue’s Upper East Side, is seeking a dedicated and detail-oriented Medical Aesthetics Receptionist to join our team. In this vital role, you will provide concierge-level service, ensuring our patients enjoy a seamless and exceptional experience during their visit. You will serve as the primary point of contact for patients, collaborating with providers to deliver personalized care, supporting clinical procedures, and assisting with administrative tasks.
Additionally, this role includes opportunities to contribute to media marketing and social media management, making it ideal for someone with a creative flair and a passion for aesthetics and wellness.
Requirement:
- Experience: 1-2 years in a customer service role, preferably in a medical, spa, or office management setting.
- Preferred Qualifications: Medical assistant certification or equivalent experience in a clinical setting (medical students are welcome to apply).
- Strong organizational and multitasking abilities, with an eye for detail.
- Exceptional interpersonal skills to build positive relationships with patients and team members.
- Cultural sensitivity and ability to engage effectively with diverse individuals.
- Familiarity with EMR and eRx systems, as well as Mac operating systems.
- Social media proficiency (e.g., Instagram, Facebook, TikTok, YouTube) and experience promoting products/services.
- An enthusiasm for aesthetics, wellness, and delivering outstanding patient care.
- Knowledge of aesthetic treatments and procedures is a plus but not required.
Responsibilities:
- Greet patients warmly and guide them through their visit.
- Collaborate with providers to ensure appointments are prepared and run smoothly.
- Provide hands-on support during treatments, ensuring patient comfort and confidence.
- Educate patients about procedures and set clear expectations.
- Follow up post-appointment to address any questions and maintain patient satisfaction.
- Manage schedules, consent forms, and patient photography/videography.
- Maintain accurate client records and ensure compliance with HIPAA guidelines.
- Keep treatment rooms clean, organized, and well-stocked.
- Assist with day-to-day operations to maintain a professional and welcoming environment.
- Support media marketing efforts, including social media content creation and engagement.
- Help promote products and services effectively.
Provider Assistant - MA or Equivalent
SoVous New York, NY, USA
Compensation: Hourly: $18-$25/Hour
Employment Type: Part-time with opportunity for full-time position
Apply Now: Please email careers@sovous.com to submit an application with a copy of your resume & cover letter that includes the answer to the question, "What is your superpower?" or "What is your spirit animal?" Please also include your preferred salary range.
Position Summary:
Our boutique style cosmetic dermatology and laser center located on Madison Avenue's Upper East seeks a motivated, organized, medical assistant to be right-hand to our primary provider and clinical support to other providers. Medical Assistants are an important member of the clinical team and assure that patients have a positive, caring and professional experience during their office visit. You will perform routine administrative and clinical assignments to keep the medical facility running smoothly, as well as assist with media marketing and social media management.
Duties & Responsibilities:
- Our MA will work alongside the provider performing routine administrative and clinical assignments, to keep the medical facility running smoothly
- Perform routine clinical tasks to support medical staff
- Serve as provider assistant
- Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Perform follow-up calls after certain procedures
- Keep an organized flow of schedule; assisting patients to exam rooms, reviewing procedure information and collecting consent, manage patient photography/videography and filing, and changing over rooms
- Cleans and stocks treatment room including laying out special equipment or supplies to be used during a patient visit
- Maintains supplies and equipment for treatments, including sterilization of equipment
- Gathers, maintains, and updates clientele information in database
- Assisting director in independent tasks and other misc projects
- Maintaining the aesthetics of the spa, including light cleaning and trash removal
Job Requirements:
- A minimum of 1-2 year experience as a medical assistant/laser tech/aesthetician in plastic surgery, dermatology or medical spa environment
- Phlebotomy experience is a plus
- A passion for the internet, social media, and thorough knowledge of social trends in beauty, wellness and skincare
- Experience and active with wide range of social media platforms (Facebook, Instagram, Twitter, Snapchat, Pinterest, etc.)
- Familiarity with procedures such as botox, dermal fillers, lasers, peels and sclerotherapy
- Must be adept at promoting products and services
- Must have experience with a booking / appointment scheduling/POS systems
- Must have knowledge of EMR and eRx systems and be able to assist in prescription filling
- Ability to establish and maintain a positive and professional relationship with co-workers, clients and visitors; cultural sensitivity and ability to relate well and effectively in diverse workplace and with a diverse client population
- Ability to organize, efficiently document and routinely update information; ability to apply procedures to work problems and situations
- Familiarity with current Mac operating systems (as applicable)
- Flexibility in responding courteously to immediate needs of visitors and callers; ability to establish priorities and maintain productivity despite numerous interruptions
- Maintain patient confidentiality in accordance to HIPAA guidelines
Aesthetician
SoVous New York, NY, USA
Compensation: Hourly + Commission Bonus
Employment Type: Part-Time
Apply Now: Please email careers@sovous.com to submit an application with a copy of your resume & cover letter that includes the answer to the question, "What is your superpower?" or "What is your spirit animal?" Please also include preferred salary range.
Position Summary:
We are seeking a very enthusiastic “people person” as our Aesthetician for our high-end cosmetic dermatology boutique practice in the Upper East Side. The successful candidate must have a minimum of 5 years experience and be adept to consulting clients on their skin care needs. Must be a self-starter. In this role you will deliver quality technical service with emphasis on the customer’s total appearance and be responsible for building a request client base through referrals and utilizing promotional materials available, while following all company policies and procedures. Position is available for part-time but can potentially become full-time. Compensation will be an hourly wage plus commission and is negotiable.
Duties & Responsibilities:
- Will administer aesthetic treatments to include IPL and other laser programs that will be added per the physician.
- Will provide aesthetic services and perform routine administrative and clinical assignments to keep the medical spa running smoothly.
- Cleans and stocks treatment room including laying out special equipment or supplies to be used during a patient visit.
- Maintains supplies and equipment for treatments, including sterilization of equipment when applicable.
- Being proactive in learning about the products we carry and completing trainings as necessary in order to educate our clients.
- Manage social media accounts on a regular basis and in accordance with brand identity (fb, twitter, instagram, pinterest, etc.).
- Help organize digital marketing and promotional events.
Job Requirements:
- 5+ years experience required.
- Proficiency with skincare services that include facials, chemical peels, microneedling, microdermabrasion, dermaplaning, laser hair removal and skin care consultations.
- Licensed to perform aesthetics services as required by NY state.
- Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff and the public.
- Ability to exert subtle motivation and influence. Outgoing and energetic personality a plus!
- Well-organized with high level attention to details. Fluency in product knowledge is necessary.
- Ability to work independently and as part of a team.
Social Media & Marketing Intern
SoVous New York, NY, USA
Compensation: Hourly - Commensurate on experience
Employment Type: Part-Time
Apply Now: Please email careers@sovous.com to submit an application with a copy of your resume & cover letter that includes the answer to the question, "What is your superpower?" or "What is your spirit animal?".
Position Summary:
Our boutique-style cosmetic dermatology and laser center located on Park Avenue's Upper East is in search of a marketing/social media intern to assist in our continued marketing and branding strategies. Our ideal candidate is organized, self-motivated and eager to gain hands-on experience in the field of social media and marketing within a setting that encompasses beauty, wellness and self-improvement. This is a unique role that requires attention to detail and eloquence. The position can evolve into a full-time position for the right candidate.
Responsibilities:
- Create and post content for social media sites
- Content writing/blogging assistance
- Help to coordinate and direct photo/video shoots
- Assist in promotional campaigns and advertisements
- Identify key social influencers/beauty editors to collaborate with
- Assist with our brand ambassador program and some customer inquiries
- Assist in all aspects of day-to-day projects (in house client photography, client follow-up campaigns)
- Design and layout of promotional materials, business cards, etc.
Requirements:
- College student or recent grad majoring in marketing or communications/public relations is preferred
- Graphic design (photoshop or equivalent)
- Proficiency in Microsoft Word / Excel / PowerPoint / Outlook required
- Proficiency in Adobe Acrobat
- Proficiency in Cision and Constant Contact a plus
- Ability to work as part of a team
- A passion for the internet, social media, and thorough knowledge of social trends in beauty, wellness and skincare
- Available to work a minimum 2-3 days a week
- Experience and active with wide range of social media platforms (Facebook, Instagram, Twitter, Snapchat, Pinterest, etc.)
- Excellent writing and oral communication skills
- A high sense of entrepreneurship and initiative
- Ability to identify new opportunities
- A strong sense of creativity
- Outgoing, likes to have fun and good sense of humor
- Ability to multi-task in a fast paced environment
Clinical Intern
SoVous New York, NY, USA
Compensation: Hourly - Commensurate on experience
Employment Type: Full-Time
Apply Now: Please email careers@sovous.com to submit an application with a copy of your resume & cover letter that includes the answer to the question, "What is your superpower?" or "What is your spirit animal?"
Position Summary:
Assists providers and staff by performing administrative and clinical duties, as needed.
Essential Functions:
- Keep an organized flow of schedule
- Treatment room set-up and turnover
- Assisting with patient intake; new patient paperwork, clinical chart review, & photography
- Prepares treatment rooms for patient appointments.
- Cleans treatment rooms following patient appointments.
- Clean and stock treatment room including laying out special equipment or supplies to be used during a patient visit.
- Maintain supplies and equipment for treatments, including sterilization of equipment when applicable.
- Properly disposes of contaminated supplies.
- Assists providers during examination by handing over instruments and materials.
- Assist providers with documentation during consultations and treatments, including but not limited to managing consent forms, pre- and post- treatment instructions.
- Assist with managing social media accounts on a regular basis and in accordance with brand identity (fb, twitter, instagram, pinterest, etc.).
Requirements:
- College student or recent grad majoring in Pre-medicine, Pre-PA, Sciences
- Ability to work as part of a team
- A passion for the internet, social media, and thorough knowledge of social trends in beauty, wellness and skincare
- Available to work a minimum 3 days a week
- Excellent writing and oral communication skills
- Outgoing, likes to have fun and good sense of humor
- Ability to multi-task in a fast paced environment
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